You can ask Biz11 to delete your account and the personal data stored in the service.
How to request deletion
Use the account deletion option in the creator app when it is available, or email [email protected] from the address on your account. We may ask for confirmation to protect the account from an unauthorized request.
What we delete
We delete your profile, connected social accounts and stored platform tokens, uploaded media, posts, platform post records, attempts, and support messages that are no longer needed. We revoke platform access where the platform supports it.
YouTube and Google data
If you connected a YouTube channel, you can revoke Biz11 access to your Google Account from the Google Account permissions page. This stops future API access. You can also disconnect the channel in the Biz11 creator app. Revoking access or disconnecting does not delete data already stored in Biz11, so use the request process above as well.
Google and YouTube may retain data under the Google Privacy Policy and the YouTube Terms of Service. Our own handling of Google user data is described in the Privacy Policy.
What may remain
We may retain minimal security, audit, legal, or fraud-prevention records, and backups for a limited period. We may also keep aggregated or anonymized information that cannot identify you.
Published content on platforms
Deleting data in Biz11 does not automatically delete a post from YouTube, TikTok, Instagram, or Facebook. Remove or edit the published content in the platform account as well. Disconnecting an account does not remove content already published.
Timing
We aim to acknowledge a deletion request within five working days and complete it within thirty days, unless a legal or security obligation requires a longer period. We will explain any delay.